Return & Refund Policy

At Laiyunle, we want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.

Return Window

You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item must be in its original condition.
  • The item must not show unreasonable wear, damage, or misuse.
  • The item should be returned in its original packaging whenever possible.
  • Proof of purchase or order information must be provided.

Non-Returnable Situations

We may not accept returns in the following situations:

  • The item has been used, damaged, or altered after delivery.
  • The return request is made more than 30 days after delivery.
  • The item is returned without prior contact or sufficient order information.
  • The item is not in a reasonable condition for return.

How to Request a Return

To request a return, please contact our customer support team and provide the following information:

  • Your order number
  • The email address used to place the order
  • The reason for the return
  • Photos of the item, if the product is damaged, defective, or incorrect

Please contact us before sending any item back. Returns sent without prior communication may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. Please include your order number and clear photos of the issue so that we can review it and provide an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you of the result of your refund request.

If your refund is approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Late or Missing Refunds

If you have not received your refund after it has been approved, please first check your bank account or payment method again. Then contact your payment provider, as it may take some time before the refund is officially posted.

If you still need assistance, please contact us and we will do our best to help.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: laiyunle1@outlook.com
Phone: +86 13714499651
Address: Room 1212, Fulin Building, Bantian, Longgang District, Shenzhen, China